BOX OFFICE
You can book your tickets in various ways. For each ticket bought there is an additional £1.50 booking fee that supports the running of the theatre.
Online
Book your tickets online via TicketSource and your tickets will be emailed to you for printing at home or for showing to our Front of House staff on your mobile device.
If you have any problems or questions, drop us an email at tickets@headgatetheatre.co.uk
Email us at tickets@headgatetheatre.co.uk with your ticket request, giving the details of the production, the date and a telephone number to contact you, and we will deal with it within 48 hours.
Phone
We offer an actively managed telephone answering service and will call you back. We recommend booking using our online services if at all possible.
- Online
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Online
Book your tickets online via TicketSource and your tickets will be emailed to you for printing at home or for showing to our Front of House staff on your mobile device.
If you have any problems or questions, drop us an email at tickets@headgatetheatre.co.uk
-
Email
Email us at tickets@headgatetheatre.co.uk with your ticket request, giving the details of the production, the date and a telephone number to contact you, and we will deal with it within 48 hours.
- Phone
-
Phone
We offer an actively managed telephone answering service and will call you back. We recommend booking using our online services if at all possible.
Terms and Conditions of Sale
All ticket bookings are subject to Headgate Theatre Terms and Conditions of sale. Additional terms and conditions will apply for tickets booked online.
We are moving to a cashless booking system and request all payments to be made by card where possible. If you have difficulty in using a card, then please ring us and we will try and resolve the issue for you.
Refunds, resales and exchanges
Refunds are handled under Secure My Booking, when this is purchased at the same time as tickets. Refunds will not otherwise be provided. Secure My Booking terms and conditions can be found here.
Exchanges of tickets for another performance of the same event may be made through the Box Office, providing 48 hours notice is given.
Cancelled or Rescheduled Shows
The Headgate Theatre will endeavour to notify ticket holders of a show/performance cancellation, provided that the ticket holder has supplied sufficient contact details at the time of booking. Should a performance be cancelled due to circumstances beyond our control, we cannot guarantee being able to contact ticket holders prior to the event. If a show/performance is rescheduled, ticket holders will be offered a refund or the opportunity to exchange to a different performance where possible.
Lost tickets
If you lose your tickets, don’t panic! We will ask you a few security questions to make sure that you are the person that bought the tickets and then reprint or re-email them. Please allow plenty of time before the start of the performance for us to do this.
Headgate Theatre Gift Vouchers
We sell our own gift vouchers, available in any denomination, valid for one year and usable for any ticket purchase at the Headgate Theatre. Unfortunately we are not able to accept National Theatre Tokens. If you have any problems or questions, call us or drop us an email at tickets@headgatetheatre.co.uk
FREQUENTLY ASKED QUESTIONS
If we don’t answer your question below it may already be answered on another page of our website. Alternatively you can call us on 01206 366000 or email tickets@headgatetheatre.co.uk
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